Terms of service

The service

Contact Form Outreach sends business messages through the contact forms that companies publish on their websites. You choose the companies, write the message and approve the campaign. We find the forms, submit them, and show you what was sent, delivered and replied to, with proof kept for each delivered form.

Your account

• You must give accurate details and keep them up to date.
• Keep your sign-in details safe. You are responsible for activity in your account.
• The service is for business use only.

Credit and payment

• The service is prepaid. You top up credit, starting from $10.
• Each successful submission costs $0.09 of credit. A form is charged only when it is successfully submitted.
• When we find the companies for you, the search has its own cost. If you set an amount a campaign may spend on help with the security checks some forms use, it never spends more than that on this help. Both are shown before you start, and credit set aside but not used is returned to your credit.
• There is no subscription and no seat fee.
• Credit does not expire while your account is open.
• Failed submissions are not charged, and any credit set aside for them is returned to your credit. This includes websites that are down or no longer exist, websites where no contact form is found, and forms that reject the submission.
• Credit that has been used for successful submissions is not refunded.
• Taxes may apply where required by law. If prices change, we will tell you before the change applies.

Approval

Nothing is sent until you approve a campaign. By approving, you confirm the message, the list of companies and the sender details are correct and that you are allowed to send them.

Acceptable use

You agree not to:

• Contact consumers or private individuals where that is unlawful. The service is for reaching businesses.
• Send spam, bulk messages unrelated to the company you contact, or misleading, abusive or illegal content.
• Ignore opt-outs. Companies that ask not to be contacted must stay on your do-not-contact list.
• Pretend to be someone else, or hide who a message is from.
• Try to break, overload or reverse-engineer the service, or access other customers' data.

Your responsibilities

You are responsible for the content of your messages and for following the laws that apply to you and to the companies you contact, including marketing, privacy and anti-spam rules in each country. We can explain how the service works, but we do not give legal advice.

Suspension and closing an account

We may pause campaigns or suspend an account if we reasonably believe these terms are being broken, if we receive repeated complaints, or to protect the service or others. Where we can, we will tell you first and give you a chance to fix the problem. You can close your account at any time by contacting us.

Our liability

We work to keep the service running well, but it is provided "as is" and we cannot promise that every form will be delivered, that websites will respond, or that you will get replies. To the extent the law allows, we are not liable for indirect or consequential losses such as lost profits or lost business, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

Changes to these terms

We may update these terms as the service changes. We will change the date at the top and tell customers about important changes by email or in the app before they take effect. If you keep using the service after that, the new terms apply.

Privacy

How we handle information is explained in our privacy policy.

Contact

Questions about these terms: hello@contactformoutreach.com.