Privacy policy
This policy explains what information Contact Form Outreach ("we", "us") handles when you use our website and our service, which sends messages through company website contact forms on behalf of our business customers.
Last updated 2 October 2026
In short
- We collect your account details, your campaigns, the companies you choose to contact, proof of each form we send and basic usage logs.
- We use it to run the service, bill you and keep it secure. We do not sell personal information.
- Payment card details are handled by our payment provider; we do not store full card numbers.
- You can ask to see, correct, export or delete your information. We reply within 30 days.
- Companies that do not want to be contacted again can email us, and we skip them in every future campaign.
A summary of the full text below.
What we collect
- Account details: your name, work email, company name, sign-in details and billing records.
- Campaign content: the messages you write, the sender details you choose, and your approval decisions.
- Target companies: the website addresses of the companies you choose to contact, and the contact forms we find on them.
- Delivery proof: records of each form we submit, such as the time, the page, what was entered, and the response the website showed.
- Usage data: basic logs of how the website and app are used, kept to run and secure the service.
Why we use it
- To provide the service: run your campaigns, send the forms you approve, and show sent, delivered and reply results.
- To bill you for the credit you top up and the forms you send.
- To keep the service secure, prevent misuse and enforce our terms.
- To answer your questions and tell you about important changes to the service.
We do not sell personal information, and we do not use your campaign content to advertise to anyone.
Who helps us
We use trusted service providers for hosting, data storage, email delivery and payment processing. They handle information only to provide their service to us and are bound by contracts that require them to protect it. Payment card details are handled by our payment provider; we do not store full card numbers.
How long we keep it
We keep account and campaign information while your account is open. Delivery proof is kept so you can check it later, and is deleted when your account is closed unless you ask us to delete it sooner. Billing records are kept for as long as the law requires. Backups are cleared on a regular cycle.
How we protect it
Information is encrypted while it travels and while it is stored. Access is limited to people who need it to run the service. No system is perfectly secure, but we work to protect your information and will tell you without undue delay if a breach affects you.
Your rights
You can ask to see, correct, export or delete the personal information we hold about you, and you can object to or limit how we use it. Depending on where you live, you may also have the right to complain to your local data protection authority. To make a request, email us and we will reply within 30 days.
Do-not-contact and opt-outs
If you received a message sent through our service and do not want to be contacted again, email hello@contactformoutreach.com with your company's website address. We add it to a list that is skipped in every future campaign we send, for every customer. Customers can also keep their own do-not-contact list, which we honor in all of their campaigns.
Changes to this policy
We may update this policy as the service changes. We will change the date at the top, and tell customers about important changes by email or in the app.
Contact
Questions or requests: hello@contactformoutreach.com.